Customer Care Survey
Customer Satisfaction Survey
Purpose of Visit...
Which of the following best describes the purpose of your dealer's visit:
Technician Use Only...
Promptness of dealer personnel
Meet your overall needs?
Courtesy and friendliness
Took time to understand my needs
Kept my home neat and clean
Explained operation and maintenance of system
Explained equipment and labor warranties
Completed the work in a timely manner
Resolved any issues to my satisfaction
How likely would you be to recommend Carrier products to a friend or colleague?
How likely are you to recommend this dealer to a friend or colleague?
Are you interested in a service and/or a maintenance agreement?
Where did you hear about us?
Radio Yellow Pages Internet Friends and Family Installers Truck Newspaper TelevisionFlyers Magazine Other
Please share any additional comments or describe in your own words your overall experience (for example, what you thought the dealer did exceptionally well, or what could have been better).